We are finalizing our premium global buildout. Dedicated Server and Bare Metal services will soon be available through data center locations spanning the Americas, Europe, Asia-Pacific, Australia, and Africa.
If you need to request customer information (such as IP or user data) or submit a legal request, please visit our Legal Information Requests page for detailed instructions.
Our support team is available 24/7 to assist you with any inquiries or issues. Whether it’s day or night, we’re here to help.
You can reach us via email, submit a ticket, or use our contact form. Choose the method that works best for you!
All tickets are typically responded to within 5-15 minutes. However, the resolution time may vary depending on the complexity and urgency of your request. For urgent matters, please indicate the priority level when submitting your ticket.
Currently, SCALIBIT provides support through email, tickets, and our contact form. Live chat or phone support may be added in the future.
Please email abuse-reports@scalibit.com with all relevant details, such as domain names, IP addresses, and incident descriptions. Our team will handle the issue promptly. For more information, please visit our Report Abuse page.
For security reasons, you cannot change your email address directly. To update your email address, log in to your SCALIBIT account and submit a ticket to our support team. Other account details can be modified anytime through your SCALIBIT account settings.
Log in to your SCALIBIT account and navigate to the "My Tickets" section to check updates on your open tickets.
To ensure seamless support and maintain a secure record of all interactions, SCALIBIT provides assistance exclusively through tickets submitted via your SCALIBIT customer panel. This system allows us to track and resolve your requests efficiently.
For general inquiries, you can still reach out via email or the contact form.
Our team is available 24/7 to assist you through the ticketing system, ensuring every request is managed effectively.
Please provide detailed information about your issue, including any relevant account details or error messages. The more information you provide, the faster we can resolve your issue.
Absolutely! Please email partnerships@scalibit.com with your proposal, and our team will review it promptly.
