Effective Date: March 1, 2025
ABUSE HANDLING POLICY
We will investigate and record all reports of abuse submitted to us. Where appropriate, we may take action if a violation of any of our terms of service is confirmed or when required to do so if an activity violates the policies of ICANN or appropriate Registry. We may request additional information from you about your report. Kindly note that we retain the authority to disclose received abuse reports and associated information to the specific customer for the purpose of abuse resolution process optimization and preventing potential miscommunication. However, please note that due to privacy and confidentiality policies, we may not be able to provide specific updates regarding individual abuse reports beyond confirmation of resolution. As part of our investigation, it may also be necessary for us to validate your complaint with our customer.
1. HOW TO REPORT ABUSE
For reports regarding abuse of our hosting services or your SCALIBIT account that are related to our Terms, please send an e-mail to abuse-reports@scalibit.com.
Please be as detailed as possible when explaining the problem, including if possible, IP address, domain name, timestamps, specific links/URLs, and a detailed description of the activity you are reporting.
2. WHAT HAPPENS WITH YOUR REPORT
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2.1 Receipt Confirmation
Once you submit an abuse report, you will receive an acknowledgment email from us, confirming that we have received your complaint. -
2.2 Review within 24 Hours
Our team will begin reviewing the report within 24 hours of receiving it. We take every complaint seriously and prioritize swift action. -
2.3 Thorough Investigation
Our experts will thoroughly investigate the reported abuse to validate the claim and gather additional information if necessary. -
2.4 Appropriate Action
If we find the reported abuse to be genuine, we will take immediate and appropriate action to address the issue. Our goal is to protect the interests of all users and so our part to keep the internet safe. -
2.5 Resolution Confirmation
Once the abuse complaint has been successfully resolved, we email you and confirm that action has been taken and that we now consider the issue resolved.
All abuse reports are logged and tracked individually. As such, we ask that each report be limited to one domain name. For multiple instances of abuse on a single domain, please include them in a single report in order to ensure a timely resolution.
3. DOMAIN NAMES REGISTERED WITH SCALIBIT
Please note that there are instances where we may not be able to verify or take restrictive action on an abuse report if a domain name is not hosted on our network, even if the domain name is registered with SCALIBIT, as we do not have access to third-party servers. In order to expedite resolution, we recommend that abuse reports concerning content or activity hosted on third-party servers be reported to their respective hosting providers.
4. MORE INFORMATION
More information on some common types of abuse and related policies, you can reach us at abuse-reports@scalibit.com.
