Anti-Spam & Abuse Policy

SCALIBIT (“we,” “us,” “our”) employs advanced anti-spam detection tools and continuous monitoring systems to ensure full compliance with this Policy. Both automated systems and manual reviews are used to identify spam- or abuse-related activity and enforce these terms.

We maintain a zero-tolerance stance against unsolicited or bulk email and any form of network abuse. The use of our network or services to send unsolicited bulk or commercial email (“spam”) is strictly prohibited. This includes, but is not limited to, unsolicited mass emails, “safe lists,” purchased or rented lists, or any other form of unauthorized messaging. We may suspend or terminate any account involved in spam or abuse activity, with or without prior notice.

We also prohibit hosting or advertising (“spamvertising”) of any website, product, or service promoted via spam or abuse, including through email, instant messaging, forums, or social media. Any account that causes our IP space or network ranges to be blacklisted may be immediately suspended or terminated.

SCALIBIT reserves the right to require changes, suspend, or disable any account, database, or system that violates this Policy — or to take any necessary emergency or protective actions at its sole discretion to safeguard network integrity, reputation, and service quality.

This Policy applies globally to all SCALIBIT Services, Systems, and Infrastructure — including Shared Web Hosting, Virtual Machines, Cloud Services, Cloud Compute, Optimized Cloud Compute, and Dedicated Servers or Bare Metal — as well as Domain and Email Services provided through SCALIBIT or its affiliates.

1) Definitions & Scope

Spam / Unsolicited Email: Any email sent without verifiable consent from the recipient, including but not limited to bulk or single messages, list rentals/purchases, “safe lists,” or harvested addresses.
Transactional Email: One-to-one messages strictly required to complete a transaction or provide a service (e.g., password reset, invoice). No marketing content allowed.
Marketing / Commercial Email: Any message that promotes products, services, events, or content.

This Policy applies to all outbound email sent through or in connection with SCALIBIT infrastructure, including but not limited to any IP address, relay, or email system assigned under the following service categories:

• Shared Web Hosting: cPanel Hosting, CWPpro Hosting, and WordPress Hosting
• Virtual Machines: VPS, VDS, and Dedicated Cloud Servers
• Cloud Services: Cloud Hosting, Cloud Servers, and Cloud Backup
• Cloud Compute: Standard Performance, High Performance, and High Frequency
• Optimized Cloud Compute: General Purpose, CPU Optimized, Memory Optimized, and Storage Optimized
• Dedicated Servers: Enterprise-grade physical Dedicated Servers or Bare Metal configurations, available in multiple global locations

This Policy also applies to any email sent using SCALIBIT’s IP address ranges, SMTP relays, APIs, automation tools, or third-party integrations hosted within SCALIBIT infrastructure.

2) Legal Compliance

All email sent via SCALIBIT must comply with applicable laws, including without limitation: the U.S. CAN-SPAM Act, Canada’s CASL, EU GDPR & ePrivacy laws, U.K. PECR, and any local anti-spam / consumer-protection laws in the sender’s and recipient’s jurisdictions.

Each commercial email must include: (a) a clear and accurate From / Reply-To identity and non-deceptive subject line; (b) a valid physical postal address of the sender; (c) a visible, functioning, one-click unsubscribe link honored within 2 business days; and (d) a straightforward way to contact the sender.

Failure to include these elements constitutes a direct violation of this Policy and may result in immediate suspension or termination.

3) Consent Requirements

You may only contact recipients who: (i) gave express opt-in consent (double opt-in recommended); (ii) have a current customer / member / subscriber relationship and would reasonably expect your message; or (iii) purchased a product / service within the last 18 months and a soft-opt-in is lawful.

Prohibited: purchased, rented, or third-party lists; “safe lists”; harvested emails; role accounts scraped from the web; or any address without permission.

Proof of Consent: You must retain verifiable consent logs (source, timestamp, IP, form URL) for at least 24 months and provide them upon SCALIBIT’s request.

4) Sending Practice & Quality Thresholds

• Complaint Rate (FBL / “Report Spam”): ≤ 0.10%
• Hard Bounce Rate: ≤ 2%
• Unknown User Rate: ≤ 1%
• Unsubscribe rate is monitored; abnormal spikes may trigger review.
• Spam-trap hits / blacklist events are strictly prohibited and may cause immediate suspension.

Maintain list hygiene, remove hard bounces promptly, and segment inactive recipients.

5) Authentication & Technical Requirements

• Publish valid SPF records (including SCALIBIT sending hosts).
• Use DKIM signatures for every sending domain.
• Implement DMARC policy (p = none / quarantine / reject as appropriate).
• Ensure rDNS / PTR matches HELO / EHLO.
• No open relays, snowshoeing, header obfuscation, or unauthorized third-party relays.
• Use accurate time / date headers and proper MIME formatting.

SCALIBIT may throttle, queue, or block outgoing mail to protect IP / domain reputation.

5.1 Email Deliverability & Service Responsibility

Shared Web Hosting services (cPanel Hosting, CWPpro Hosting, WordPress Hosting) include standard email functionality as a complementary feature of the hosting package. When a hosting account is provisioned, the system automatically generates DNS, SPF, and DKIM records for the associated domain name to facilitate basic authentication and outbound delivery. However, the Customer is solely responsible for ensuring these records are correctly propagated and valid — especially when using third-party DNS providers such as Cloudflare, external registrars, or custom DNS systems. SCALIBIT does not automatically configure or manage DMARC records, which must be set up by the Customer to comply with certain recipient mail provider requirements (including Google, Microsoft, and Yahoo).

While SCALIBIT maintains proper mail server hygiene and implements SPF/DKIM signing at the server level, it does not guarantee deliverability to specific recipients or external mail providers. Email delivery is affected by multiple factors outside of SCALIBIT’s control, including but not limited to: message content (subject, body, attachments, signatures, or embedded links), DNS misconfiguration, domain reputation, or filtering policies enforced by remote mail systems (e.g., Gmail, Outlook/Hotmail, Yahoo, Zoho, ProtonMail, and hosting-based mail systems). SCALIBIT shall not be held liable for messages that are delayed, rejected, or filtered as spam due to such external or content-based factors.

SCALIBIT maintains global outbound IP reputation monitoring; however, Customers share outbound mail infrastructure in Shared Hosting environments. In the event that a Customer’s domain or outbound IP becomes blacklisted (e.g., by Spamhaus, Barracuda, or similar RBL/DBL providers), SCALIBIT may take immediate corrective action including IP reassignment, rate limitation, or temporary suspension to protect overall mail system integrity. SCALIBIT is not responsible for third-party blacklistings caused by Customer activity or content.

Customers who purchase a Dedicated IP address under Shared Web Hosting plans may use that IP for outbound mail delivery. This configuration provides sender-level isolation but remains part of the shared mail infrastructure. All email routing, delivery, and filtering processes continue to operate under SCALIBIT’s shared hosting framework and outbound policies. A Dedicated IP does not convert a Shared Hosting account into a separate or managed mail service, and all general email usage restrictions under this Policy remain fully applicable.

Outbound email connections initiated from Customer devices (such as desktop mail clients, mobile devices, or remote networks) may originate from dynamic public IP addresses assigned by third-party Internet Service Providers (ISPs). These sender IPs are not part of SCALIBIT’s infrastructure and may occasionally appear in external reputation or blacklist databases (e.g., Spamhaus PBL) unrelated to our network. Such listings or reputation issues can occur even when authentication through SCALIBIT’s mail servers succeeds, and may negatively affect message deliverability or cause messages to be filtered by recipient systems. SCALIBIT cannot control or guarantee delivery outcomes when an external ISP IP is listed, blocked, or flagged by reputation systems. Customers are responsible for using secure, authenticated SMTP connections and ensuring that their local network or ISP-assigned IP addresses maintain good reputation standing and are not listed in public databases.

For all other SCALIBIT infrastructure services — including Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), and Dedicated Servers (Bare Metal) — the Customer is fully responsible for email configuration, including MTA setup, rDNS/PTR configuration, SPF/DKIM/DMARC management, and IP reputation. SCALIBIT does not manage or guarantee deliverability for customer-operated mail systems.

Reverse DNS (rDNS/PTR) configuration is available only for dedicated IPs and must comply with SCALIBIT’s validation and abuse-prevention policies. Improper or fraudulent rDNS records (e.g., impersonating third-party domains) may result in IP suspension or revocation. Shared Web Hosting accounts do not support custom rDNS configuration.

Customers must maintain compliance with current authentication and sender standards, including the Google & Yahoo 2024 Sender Requirements. Failure to comply may result in degraded deliverability or enforcement action under this Policy. For detailed requirements, refer to ToS §19 – Acceptable Email Usage and AUP §5.2 – Email Deliverability and Authentication Responsibility.

When Customers use external mail clients (such as Outlook, Thunderbird, or mobile applications) to connect to their self-managed mail servers, outgoing messages may include the public IP address of the Customer’s local Internet connection (assigned by their Internet Service Provider, or ISP). These originating IPs are outside SCALIBIT’s control and may occasionally appear in third-party reputation databases or dynamic IP lists (e.g., Spamhaus PBL). SCALIBIT cannot guarantee or influence deliverability outcomes affected by such external ISP addresses, and the Customer remains fully responsible for maintaining their own network reputation and mail compliance.

SCALIBIT does not provide ongoing deliverability consulting or third-party remediation services. Administrative assistance for initial configuration or verification may be available as a paid service under SCALIBIT’s discretion.

6) Prohibited Industries & Activities

You must NOT use the Service to send or promote, even if “opt-in,” any content in the following (non-exhaustive) categories, which typically generate a high rate of complaints and risk the service for others:

• Pornographic or Adult Content; Adult Novelties; Dating / Escort Services
• Multi-Level Marketing (MLM) / Affiliate or CPA Marketing
• Cryptocurrency-related services, including ICOs, mining, or investment schemes
• Keylogging, malware / hacking tools, phishing (including “training” simulations)
• Get-rich-quick, Work-at-home, or Paid Survey schemes
• Online Trading / Forex / Stock tips or signals
• Gambling services / education / sweepstakes / lotteries
• Streaming TV piracy or unauthorized IP content
• Credit repair / get-out-of-debt offers
• Mortgages / Loans (without prior approval)
• Herbal highs / incense / unverified supplements or claims
• List brokers / lead sales / list rentals (without approval)
• Essay writing services; Bulk RFQ emails
• Designer goods (without approval)
• Selling followers / likes / views / comments on social media
• Emails to external email-to-SMS gateways must not exceed 100 per month and may never contain marketing or promotional content.
• Unsolicited Marketing Email (without proper permission)

Websites advertised via spam (“Spamvertised”) may not be hosted on our servers. No organization listed in Spamhaus ROKSO may use our network. Any account causing our IP space to be blacklisted may be immediately suspended or terminated.

7) Additional Restrictions

You must also NOT use the service to:

• Send emails containing viruses, worms, or malicious code.
• Send defamatory, abusive, vulgar, or obscene material.
• Infringe third-party rights (copyrights, trademarks, privacy, moral rights, trade secrets, patents, etc.).
• Harass or send threatening content.
• Degrade network performance, send "mail bombs" (mailbombs), attempt unauthorized access, or abuse APIs.
• Send from addresses you do not control or use invalid addresses for testing.

8) Enforcement & Remedies

Upon detecting a spam or abuse-related violation, SCALIBIT will notify the customer and allow 48 hours for corrective action (or shorter if urgent). Failure to comply may result in suspension or termination of services. Repeated or unaddressed violations may lead to permanent termination and cooperation with law enforcement authorities where required by law.

SCALIBIT reserves the right to take immediate action to protect network integrity and reputation, without prior notice, when spam or abuse activity is detected.

If SCALIBIT determines that any Service is being used in connection with spam, bulk email abuse, or related violations, we may redirect, throttle, suspend, or cancel affected Services under any of the following categories:

• Shared Web Hosting: cPanel Hosting, CWPpro Hosting, and WordPress Hosting
• Virtual Machines: VPS, VDS, and Dedicated Cloud Servers
• Cloud Services: Cloud Hosting, Cloud Servers, and Cloud Backup
• Cloud Compute: Standard Performance, High Performance, and High Frequency
• Optimized Cloud Compute: General Purpose, CPU Optimized, Memory Optimized, and Storage Optimized
• Dedicated Servers: Enterprise-grade physical Dedicated Servers or Bare Metal configurations, available in multiple global locations
• Domain Name Products and Email Services: Domain Registration, DNS Hosting, and Mailbox Accounts associated with SCALIBIT infrastructure

Enforcement actions may include temporary or permanent suspension of the affected Service, port blocking (e.g., outbound SMTP or other relevant ports), temporary IP isolation, null-routing, or blackhole filtering to mitigate abuse and protect global network reputation. SCALIBIT may also disable access credentials, quarantine the associated IP block, or restrict network traffic until the issue is fully resolved and verified as compliant. The registrant or account owner may be required to confirm via email that they will cease sending spam and implement corrective actions to prevent recurrence. A non-refundable reactivation fee may apply. Repeated or unaddressed violations may result in complete service termination without refund.

9) Remedies & Liquidated Damages

We may immediately terminate any Account we believe to be transmitting or connected with spam or unsolicited bulk email. If actual damages cannot be reasonably calculated, you agree to pay liquidated damages of USD $500.00 or USD $1.00 per spam message (as logged by our systems or verified by third-party monitoring services) — whichever is greater.

10) Blacklist Removal Fees & Related Costs

In addition to liquidated damages, SCALIBIT reserves the right to charge a blacklist removal fee starting at USD $500.00, adjusted for actual remediation costs, third-party fees, and operational expenses. Such fees are non-refundable and must be settled before reinstatement of any affected Services or IP allocations.

Repeated blacklist incidents involving the same customer or IP allocation may result in permanent service termination and loss of IP delegation rights.

11) Changes to This Policy

SCALIBIT may modify this Policy at any time. The updated version will be posted on our website and takes effect upon publication. Continued use of our Services constitutes acceptance.

12) Contact Information

For any questions about this Anti-Spam & Abuse Policy, please contact us at abuse-reports@scalibit.com.

For legal or compliance-related inquiries, contact legal@scalibit.com.
Related Policies: AUP · ToS