Anti-Spam & Abuse Policy

Effective Date: x x, xxxx
Last Updated: x x, xxxx

ZERO-TOLERANCE ANTI-SPAM & ABUSE POLICY

This Anti-Spam & Abuse Policy forms an integral part of SCALIBIT’s Terms of Service (ToS) and Acceptable Use Policy (AUP), and is incorporated herein by reference.

SCALIBIT (“we,” “us,” “our”) operates solely as a neutral infrastructure and server rental provider. SCALIBIT does not manage, operate, monitor, or control customer workloads, applications, message content, or application-level network traffic.

SCALIBIT maintains a strict zero-tolerance policy toward verified and substantiated spam and abuse activity, malicious conduct, and any activity that results in legal violations, IP reputation damage, blacklist listings, or upstream provider enforcement. Any response by SCALIBIT is strictly limited to service-level or network-level measures, implemented in accordance with commercially reasonable technical and operational standards, and does not involve content moderation, payload inspection, or active traffic analysis.

This Policy applies globally to all SCALIBIT Services and Infrastructure, including: Virtual Machines (VPS, VDS), Cloud Services (Cloud Servers, Dedicated Cloud Servers), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and GPU Servers & Specialized Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments).

1. DEFINITIONS & SCOPE

Spam / Unsolicited Communications include any unsolicited bulk or commercial messaging sent without verifiable prior consent, regardless of protocol, medium, or technology used.

Abuse includes, without limitation: spam campaigns, phishing, fraud, malware distribution, spoofing, open relay misuse, botnet activity, or any conduct that triggers complaints, blacklistings, or enforcement by upstream providers or third parties.

This Policy applies to any activity originating from, relayed through, or associated with any services or servers leased, used, and managed by Customers, including all SCALIBIT Services and Infrastructure and any IP address(es) assigned thereto.

2. LEGAL & REGULATORY COMPLIANCE

Customers are solely responsible for complying with all applicable anti-spam, communications, and consumer-protection laws and regulations applicable to their messaging activities, including but not limited to the U.S. CAN-SPAM Act, EU ePrivacy Directive, UK PECR, and any equivalent international regulations.

SCALIBIT does not provide legal advice and does not assess the legality, authorization, or compliance of customer communications.

3. PROHIBITED ACTIVITIES

The following activities constitute a material breach of this Policy:

• Unsolicited bulk or commercial messaging without valid consent
• Phishing, scam, or deceptive messaging campaigns
• Header, domain, or identity spoofing
• Open relay, proxy, or amplification misuse
• Spamvertising or abuse-driven promotion
• Use of automation, AI, bots, or GPU systems for spam or fraud
• Any activity causing IP reputation damage or blacklist listings
• Use of specialized compute, AI, or GPU resources for high-speed automated exploitation, password cracking, brute-force attacks, or AI-assisted fraudulent communications.

4. CUSTOMER RESPONSIBILITIES FOR SERVICES AND SERVERS

For all SCALIBIT Services, Customers are solely responsible for the configuration, operation, security, and lawful use of the services and servers leased, used, and managed by them. The following list addresses messaging and email-related technical responsibilities only and does not limit the Customer’s broader obligations under SCALIBIT’s Terms of Service, Acceptable Use Policy, or applicable laws:

• Email or messaging software and MTA configuration
• Relay security and abuse prevention controls
• SPF, DKIM, DMARC, and rDNS / PTR configuration (where applicable)
• Message content, recipient consent, and suppression handling
• IP reputation management and upstream compliance

SCALIBIT does not manage, operate, audit, or guarantee deliverability for any customer-operated mail or messaging system.

Zero-Affiliation. Any messaging activity conducted through SCALIBIT infrastructure is the sole act of the Customer. SCALIBIT’s provision of an IP address or server does not constitute an endorsement, sponsorship, or involvement in the Customer's communications.

This section addresses messaging and email-related technical responsibilities only and does not limit or replace the Customer’s broader obligations under SCALIBIT’s Terms of Service, Acceptable Use Policy, or applicable laws. Customers remain fully responsible for all activities conducted through any services or servers leased, used, and managed by them, together with any IP address(es) assigned to such services or servers, including all usage, traffic, transmissions, and activities originating from or associated with those IP addresses.

5. ENFORCEMENT ACTIONS

Where abuse or spam activity is reasonably suspected or confirmed, SCALIBIT may, at its sole discretion, take appropriate enforcement actions within the limits of its technical role as an unmanaged infrastructure provider.

Such actions primarily include service-level measures under SCALIBIT’s administrative control, including:

• Formal abuse notification to the Customer
• Request for immediate remediation by the Customer
• Service suspension
• Permanent service termination

Where technically necessary and where the abusive activity affects network integrity, IP reputation, or upstream compliance obligations, SCALIBIT may coordinate with the relevant upstream data center providers and network infrastructure providers that physically host the affected services and originate and announce the associated IP address ranges. As SCALIBIT does not operate or control the underlying physical network infrastructure, such coordination may include requests for network-level measures, including:

• Port blocking (including outbound SMTP / Port 25)
• Traffic rate-limiting or filtering
• IP null-routing or blackhole filtering

SMTP Restrictions. SCALIBIT reserves the right to restrict or disable outbound SMTP (Port 25) at the service level for new accounts, trial periods, or suspicious workloads until a legitimate use case is verified and approved in writing at SCALIBIT’s sole discretion.

Such actions may be taken without prior notice where required to prevent immediate harm, comply with upstream provider requirements, protect network stability, or preserve the reputation of assigned IP address ranges.

Customers must respond to abuse notifications within forty-eight (48) hours, unless a shorter timeframe is required by law, upstream provider mandate, or to prevent immediate infrastructure damage.

SCALIBIT reserves the right to verify the validity of any abuse report or blacklist entry before taking enforcement action. However, immediate suspension may be applied if network stability is at risk.

SCALIBIT may require payment of a non-refundable remediation or reactivation fee prior to restoring suspended services.

Automated Termination & Network Protection Measures: For high-risk abuse scenarios — including but not limited to active DDoS attacks, participation in botnets, malware distribution, large-scale spam campaigns, network scanning, or other activities posing an immediate threat to infrastructure stability — enforcement mechanisms and automated protection systems operated by upstream data center providers and network infrastructure providers may immediately suspend, restrict, null-route, rate-limit, or terminate affected services. Such actions may be taken with or without prior notice and, where applicable, in coordination with SCALIBIT, and without prior manual review.

6. COST RECOVERY & LIQUIDATED DAMAGES

Where actual damages cannot be reasonably calculated, the Customer agrees to liquidated damages of USD $500 or USD $1 per verified abuse event, whichever is greater.

SCALIBIT may also charge a non-refundable remediation or blacklist removal fee starting at USD $500, adjusted for third-party costs, engineering effort, and operational impact.

IP Reputation Repair and Upstream Cost Recovery. To the maximum extent permitted by applicable law, in addition to liquidated damages, the Customer shall be held fully liable for all costs associated with the remediation of abuse incidents originating from its Services. This includes, without limitation: (i) all administrative, technical, and labor costs incurred by SCALIBIT; (ii) any and all fines, penalties, or surcharges imposed on SCALIBIT by upstream data center providers, network infrastructure providers, or transit carriers; (iii) third-party fees associated with IP de-listing and Real-time Blackhole List (RBL) removal; and (iv) any technical expenses required to restore the reputation of IP address ranges assigned to the Customer or utilized in connection with the Services. The Customer’s liability for such costs is absolute, shall be deemed to arise directly from the abuse incident, and shall survive the termination, expiration, or cancellation of the Customer’s account or Services.

Indemnification and Legal Defense. To the maximum extent permitted by applicable law, the Customer agrees to indemnify, defend, and hold harmless SCALIBIT, its affiliates, directors, officers, employees, contractors, and upstream providers from and against any and all claims, demands, damages, losses, liabilities, penalties, regulatory actions, fines, settlements, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to any spam, abuse, unlawful activity, or policy violation originating from or associated with the Customer’s services, servers, or assigned IP addresses.

SCALIBIT shall have the right, at its sole discretion, to select its own legal counsel and control the defense and settlement of any such matter, at the Customer’s sole expense.

7. EVIDENCE PRESERVATION & COOPERATION

SCALIBIT may preserve limited administrative or billing records for compliance, fraud prevention, and dispute resolution purposes, and cooperate with competent authorities or upstream data center providers where required by law.

SCALIBIT does not collect, inspect, or retain message payloads, customer content, or application-level communication logs.

SCALIBIT’s role is strictly limited to providing the infrastructure as a mere conduit, within the meaning of applicable intermediary liability frameworks; it does not originate the transmission, select the receiver, or select or modify the information contained in any transmission.

8. POLICY UPDATES

SCALIBIT may modify this Policy at any time. Continued use of the Services constitutes acceptance of the updated version.

9. CONTACT INFORMATION

Official Designated Contact Channels:

For abuse reports:
abuse-reports@scalibit.com

For legal or compliance inquiries:
legal@scalibit.com

For EU Digital Services Act (DSA) notices:
dsa@scalibit.com

For law enforcement and formal legal information requests:
legalrequests@scalibit.com

For DMCA copyright notices:
copyrightclaims@scalibit.com

For general DMCA-related inquiries:
dmca@scalibit.com

Related Legal Documents and Policies:

Acceptable Use Policy (AUP) · Terms of Service (ToS) · DMCA Copyright Policy · EU DSA Compliance Notice · Law Enforcement & Legal Information Requests Policy