Effective Date: March 1, 2025
SCALIBIT Refund Policy
This Policy forms part of the Terms of Service and Acceptable Use Policy of SCALIBIT.
This Policy applies to all SCALIBIT Services and Infrastructure, including Shared Hosting, Cloud, and Dedicated environments.
1. CANCELLATION & REFUNDS POLICY
Products purchased from SCALIBIT.COM ("SCALIBIT") may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date Of The Transaction” means the date of purchase of any product or service, which includes the date any renewal is processed by SCALIBIT in accordance with the terms and conditions of the applicable product or service agreement.
"Refund Period" means you may cancel a product at any time, but a refund will only be issued if you request a refund with SCALIBIT's customer service within the refund time frame specified for the applicable product, if available at all.
Only requests submitted through the Client Area are considered valid and will be reviewed by SCALIBIT. Please see below for refund terms applicable to such products.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
After the cancellation becomes effective, SCALIBIT cannot be held responsible for any loss of data due to suspension or termination.
2. GENERAL TERMS
SCALIBIT offers a thirty (30) day money-back guarantee for SCALIBIT's Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting) services only. Subject to the terms described herein, if you are not completely satisfied with these hosting services and you terminate your account within thirty (30) days of signing up for the Services, you will be given a refund of the amount paid for shared hosting.
This money-back guarantee only applies to fees paid for Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting).
All new SCALIBIT customers are eligible for a 30-day money-back guarantee on all Shared Web Hosting packages upon written request.
A new customer is defined as someone who has never previously purchased any services from SCALIBIT. If an existing customer purchases additional hosting packages and wishes to cancel these, they are not eligible for a refund.
If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the domain name will be deducted from the refund amount. If the refund amount is less than the standard price for the domain, you must either pay the difference or forfeit the domain, in which case ownership of the domain will revert back to SCALIBIT.
If you exceed your bandwidth limit within the first 30 days of service, you are not eligible for the 30-day money-back guarantee.
If the TOS/AUP agreed upon when ordering is violated, this voids your eligibility for the 30-day money-back guarantee. SCALIBIT reserves the right to deny the refund if we believe abuse of services has occurred.
Refunds will not be given for products bought using cryptocurrency, tokens, or other digital assets. This is due to the inherent volatility, irreversibility, and complex processing associated with cryptocurrency transactions. Once a transaction is confirmed on the blockchain, it cannot be reversed, making refunds in these forms technically infeasible.
If a refund back to the original payment method is not possible (excluding cryptocurrency payments), a refund to your SCALIBIT account balance can be offered as an alternative.
3. NON-REFUNDABLE PRODUCTS AND SERVICES
The following products and services are not eligible for refunds:
VPS Hosting
VDS Hosting
Cloud Hosting
Cloud Servers
Dedicated Cloud Servers
Cloud Backup
Cloud Compute – Standard Performance
Cloud Compute – High Performance
Cloud Compute – High Frequency
Optimized Cloud Compute – General Purpose
Optimized Cloud Compute – CPU Optimized
Optimized Cloud Compute – Memory Optimized
Optimized Cloud Compute – Storage Optimized
Dedicated Servers or Bare Metal
Software Licenses
Domains (Registration, Renewal, Transfer, and Other Domain Fees)
Domain Name Plugins (Domain Protection, Whois Privacy, Premium DNS, etc.)
SSL Certificates
IP Addresses
Products or Services billed on an hourly basis
Products or Services terminated for violations of our Terms of Service
Administrative fees, install fees for custom software or setup fees, or fees for any additional services
Products or Services purchased using cryptocurrencies, tokens, or digital assets
Adding Funds / Account Credit Balance Deposits (non-refundable)
Plans purchased using special promotions, promo codes, or discount links (non-refundable)
4. REFUND REQUESTS
If you believe you are eligible for a refund, you can submit a refund request to our billing department.
You must include the following information in your refund request:
Acknowledgement that you have read our Refund Policy.
Reason for requesting a refund.
Transaction identifying information (e.g., account username, transaction number, domain name, date of purchase).
Once submitted, we will review your request and may require that you provide additional information. You acknowledge that you must provide a timely response to information requests. Failure to provide the information we need to evaluate your request may result in closure of your refund ticket. Therefore, please check your inbox to ensure we can provide the best support possible.
Processing Fees. Any applicable transaction or processing fees incurred during payment or refund operations will be deducted from the refundable amount.
5. CONTACTS
If you have questions about our Refund Policy, you can contact SCALIBIT at billing@scalibit.com.
SCALIBIT.COM
Billing Department
billing@scalibit.com
Support Department
support@scalibit.com
Related Policies: AUP · ToS · Anti-Fraud
