Refund Policy

Effective Date: x x, xxxx
Last Updated: x x, xxxx

SCALIBIT REFUND POLICY

This Refund Policy forms an integral part of SCALIBIT’s Terms of Service (ToS) and is incorporated herein by reference.

This Policy is an integral part of the SCALIBIT Terms of Service. By purchasing any Service from SCALIBIT, you acknowledge and agree to the terms set forth in this Refund Policy.

In the event of any conflict or inconsistency between this Refund Policy and the Terms of Service, the Terms of Service shall prevail and govern.

This Refund Policy applies to all Customers worldwide, regardless of location, jurisdiction, or place of use.

1. NO REFUND PRINCIPLE (ALL SALES ARE FINAL)

SCALIBIT provides high-end, unmanaged infrastructure services. Due to the fact that resources (CPU, RAM, Storage, GPU, Network capacity, and IP address allocations) are immediately provisioned, allocated, and reserved upon purchase—resulting in immediate and irreversible operational costs for SCALIBIT—all payments made to SCALIBIT are strictly non-refundable, including partial periods, unused time, early termination, service downgrades, or unused capacity.

Regardless of whether the Customer logs into the service interface or accesses the server, utilizes the assigned resources, or consumes any bandwidth, the sale is considered final once the service is provisioned.

Once a billing cycle has started, it is considered fully earned and non-refundable, regardless of actual usage, suspension, or termination.

For the avoidance of doubt, service credits, goodwill credits, or any form of account balance compensation are not refunds and are granted solely at SCALIBIT’s discretion. SCALIBIT is under no obligation to provide credits in lieu of refunds.

All Services are provided on a business-to-business (B2B) basis and are not subject to consumer protection withdrawal rights.

This policy applies regardless of service suspension, infrastructure migration, customer misconfiguration, operational errors, force majeure events, or changes in technical or business requirements.

Subjective Expectations & Technical Skill: No refunds shall be issued based on the Customer's subjective dissatisfaction with the Service performance, speed, or 'feel,' provided the Service meets the technical specifications listed at the time of purchase. Furthermore, the Customer's inability to configure software, lack of technical skill, or failure to utilize the Service does not entitle them to a refund.

Service availability, performance metrics, or service level commitments (SLA) do not constitute grounds for refunds unless explicitly stated in a separate written agreement.

Technical Disruptions & Maintenance: Any service interruption, including but not limited to those caused by upstream data center providers, hardware upgrades, emergency interventions, or scheduled maintenance windows, shall not entitle the Customer to any refund, compensation, credit, or reduction of service fees.

2. SCOPE OF SERVICES (NON-REFUNDABLE)

The "No-Refund" policy applies to the following Services and all related components:

This list is non-exhaustive and may include additional services or components not explicitly listed herein.

• Virtual Machines & Cloud Services:
  VPS, VDS, Cloud Servers, Dedicated Cloud Servers.
• Cloud Compute Services:
  Standard Performance, High Performance, High Frequency.
• Optimized Cloud Compute Services:
  General Purpose, CPU Optimized, Memory Optimized, Storage Optimized.
• Dedicated Infrastructure:
  Dedicated Servers, Bare Metal Servers.
• GPU, AI & Specialized Compute Services:
  GPU Cloud instances, dedicated GPU servers (including NVIDIA RTX, A100, H100, AMD Instinct), AI/ML training environments, inference workloads, HPC clusters, rendering, deep learning, simulation and energy-intensive workloads. These services are strictly non-refundable, non-cancellable and non-disputable (except for demonstrable billing calculation errors) once provisioned due to immediate hardware allocation, VRAM reservation, power consumption and data center provisioning costs.
• Software Licenses & Add-ons:
  cPanel, CWPpro, CloudLinux, Imunify, LiteSpeed, operating system licenses, and any third-party licensed software or add-ons.
• IP Address Services:
  IPv4/IPv6 assignments, routing, subnetting, BGP announcements, and RIPE/ARIN allocation or maintenance fees.
• Usage-Based Services:
  Any metered, hourly, burst-capacity or consumption-based services, including bandwidth overages, GPU-hour billing, API processing, storage I/O, or data transfer usage.
• Setup & Professional Services:

  Operating system installation fees (initial deployment), customer-requested operating system reinstallation, system recovery procedures, custom configuration services, network and firewall rule configuration (including ACL or routing changes), software installation and setup (including control panels and licensed applications), service migrations, infrastructure tuning, consulting, and engineering services.

  This also includes any technical or operational actions required to be performed by upstream data centers or network providers at the Customer’s request, such as physical interventions, network-level configuration, IP routing changes, security policies, hardware reconfiguration, or remote hands services, where such providers may impose additional charges. All such costs shall be borne by the Customer.

• Administrative & Additional Fees:
  Administrative processing charges, installation fees, custom software fees, compliance handling costs, and any additional service-related operational charges.
• Hourly-Billed Services:
  Products or services billed on an hourly basis.
• Policy Violations:
  Products or services suspended or terminated due to violations of the Terms of Service or Acceptable Use Policy.
• Abuse Handling & Data Center Penalties:
  Any fines, penalties, blacklist removal costs, remediation expenses, infrastructure recovery costs, reinstallation fees, or damages imposed by data centers, network providers, anti-spam organizations or authorities due to Customer activities. Such charges may be invoiced retroactively, including after account closure or service termination.
• Taxes & Government Fees:
  VAT, sales tax, regulatory fees, compliance fees, and any government-imposed charges.
• Cryptocurrency Payments:
  Any products or services purchased using cryptocurrencies, tokens or digital assets.
• Account Credits / Add Funds:
  Deposits made as account balance are non-refundable and may only be used for future SCALIBIT invoices.
• Discounted & Promotional Plans:
  Services purchased using promotions, coupons or discount codes.

3. CRYPTOCURRENCY PAYMENTS

Payments made via cryptocurrency are strictly non-refundable due to blockchain irreversibility and market volatility. SCALIBIT is not responsible for any exchange rate fluctuations or valuation changes before or after payment.

4. EXCEPTION – SERVICES NOT PROVISIONED & ORDER REJECTION

4.1 Infrastructure Unavailability & Non-Provisioned Orders

Notwithstanding the foregoing non-refund policy, a refund may be issued if and only if SCALIBIT is unable to provision the purchased Service due to verified infrastructure unavailability, stock limitations, or technical constraints occurring before the Service is deployed, activated, or any resources are allocated.

In such cases, where no server, virtual machine, IP address, storage, network capacity, or other infrastructure resources have been assigned and no upstream data center or provider costs have been incurred, the Customer may request a refund or elect to receive account credit.

Any refund issued under this exception may be subject to a deduction of payment processing fees incurred by SCALIBIT. This exception applies solely to non-provisioned Services and ceases to exist once any part of the Service has been deployed, activated, reserved, or made accessible to the Customer.

Such refund shall constitute the Customer’s sole and exclusive remedy for non-provisioned Services.

Any approved refund under this section shall be issued to the original payment method used by the Customer (e.g., PayPal, Stripe, credit card, bank transfer), unless the Customer explicitly requests the refund to be issued as account credit.

If the Customer elects to receive the refund as account credit, such credit shall be non-withdrawable, non-refundable, and may only be used for future SCALIBIT invoices or services. Once issued as account credit, the refund shall be deemed final and irreversible, and the Customer may not subsequently request conversion of such credit into cash or any other payment method.

For payments made via cryptocurrency or other blockchain-based digital assets, no cash or blockchain refund shall be issued due to the irreversible nature of such transactions and market volatility. In such cases, any approved refund (if applicable under this section) shall be issued exclusively as non-withdrawable account credit, usable only for future SCALIBIT services.

4.1.1 Alternative Configuration Acceptance & Price Differences

If the originally ordered Service is unavailable due to stock limitations or infrastructure constraints, SCALIBIT may, at its discretion, propose an alternative service configuration to the Customer.

If the Customer explicitly accepts such alternative configuration, the order shall be deemed confirmed and processing and provisioning procedures shall commence accordingly. From that moment onward, the Service shall be considered in provisioning state, and the exception for non-provisioned services shall no longer apply.

Once provisioning has started, the Customer may not cancel the order or request a refund on the basis of stock unavailability of the originally selected configuration.

If the alternative configuration has a higher price, the Customer shall pay the price difference prior to provisioning. If the alternative configuration has a lower price, the difference shall be issued as non-withdrawable account credit and may only be used for future SCALIBIT invoices. No cash refund shall be issued for such price differences.

Acceptance of an alternative configuration shall constitute an explicit, irrevocable, and legally binding waiver of any refund rights related to the originally ordered configuration.

4.2 Order Rejection & Compliance-Based Refunds

SCALIBIT reserves the absolute right to reject, cancel, or void any order prior to service provisioning if the transaction or Customer is flagged as high-risk, suspicious, fraudulent, non-compliant, or in violation of applicable laws or internal compliance policies.

This includes, but is not limited to:

• Failure or refusal to complete identity verification (KYC / KYB)
• Submission of false, misleading, inconsistent, or unverifiable personal or company information
• Indicators of payment fraud, chargeback risk, or abnormal transaction behavior
• Sanctions screening matches or export control restrictions (including OFAC, BIS, EU, UN, or similar authorities)
• Orders originating from restricted or high-risk jurisdictions
• Violations of payment processor policies (e.g., Stripe, PayPal, banks)
• Any suspected attempt to bypass compliance, legal, or regulatory requirements

In such cases, where no Service has been provisioned and no infrastructure resources have been allocated, SCALIBIT shall reject the order and process a refund to the original payment method, subject to deduction of any non-recoverable payment processing or compliance-related fees, to the extent permitted by applicable law.

SCALIBIT is under no obligation to disclose detailed risk assessment criteria or internal fraud detection methodologies.

Order rejection under this section shall not constitute a breach of contract by SCALIBIT or give rise to any claim for damages, lost profits, or consequential losses.

5. ACCOUNT CREDITS & BALANCE

All account credits are non-refundable, non-transferable, and non-withdrawable.

Account credits may only be used to purchase future SCALIBIT services through the Client Area and cannot be redeemed for cash or transferred to any third party.

6. TOS / AUP VIOLATIONS

If a service is suspended or terminated due to policy violations, all remaining service time and balances are forfeited.

Orders flagged as fraudulent, abusive, high-risk, or non-compliant with identity verification requirements are not eligible for refunds under any circumstances.

For the avoidance of doubt, this section applies only to Services that have already been provisioned, activated, or made available to the Customer. Orders rejected prior to provisioning are governed exclusively by Section 4.2 above.

7. CHARGEBACKS & PAYMENT DISPUTES

Initiating a chargeback or payment dispute in violation of this Refund Policy constitutes a material breach of the Terms of Service and may result in immediate service termination, permanent account suspension, and blacklist from future services. SCALIBIT reserves the right to submit this policy and service logs as evidence to payment processors.

Defense Against Disputes: In the event of an unjustified dispute, SCALIBIT will proactively provide all relevant documentation to the payment processor or bank, including this Refund Policy, the Terms of Service, specific order details, invoices, and system access logs as evidence of the Customer's agreement and successful service delivery. SCALIBIT reserves the right to recover all related administrative, legal, and collection costs arising from such disputes.

This Refund Policy is enforceable under and subject to:

• Section 31 – Billing & Payment
• Section 32 – Refund Policy
• Section 33 – Termination & Cancellation

8. CONTACT

For any billing-related questions or concerns, Customers may contact SCALIBIT through the Client Area support ticket system or by email at billing@scalibit.com.

Nothing in this Refund Policy shall limit SCALIBIT’s rights to deny refunds where prohibited by law or required by regulatory obligations.

This Refund Policy shall be interpreted in accordance with the governing law specified in the Terms of Service.